New Ridgeview Veterinary Hospital Admittance and Check-Out during COVID-19 (Coronavirus):
Veterinary care is an essential part of our community and we want to assure you that our hospital is open and will continue to provide services at this time. We also want to work with you and our staff to limit direct contact in order to focus on safety for everyone during this pandemic. We can all do our part to flatten the coronavirus curve! We ask that you follow the below steps for the safety of all:
• Upon arrival at the hospital, please remain in your vehicle and call us.
• After receipt of the call, we will check you in from outside the hospital. When an exam room is available a veterinary nurse will come to your vehicle. You may allow your pet to be examined while you wait in your vehicle.
• If you believe you need to be inside our facility, please discuss that request in advance with the receptionist or veterinary nurse.
• If you are at the hospital to pick up food or medication, please remain in your vehicle outside the hospital and call the front desk. We will deliver your order to your vehicle as quickly as possible.
• If you are not feeling well or may be at risk of exposure to coronavirus, please ask a healthy friend or family member to transport your pet to the hospital on your behalf. Please notify us before coming of any potential exposure to coronavirus.
• We will do our best to coordinate your visit from outside the hospital, including providing follow up instructions and taking payments.
Statement on COVI-19 (March 17, 2020):
First and foremost, we hope that you, your family and your pet(s) are remaining safe and healthy. We are writing to keep you informed of our recommendations as well as the steps we are taking in order to continue offering the care your pets need while providing you, and our staff a safe environment.
We always keep our hospital clean and disinfected, and we have increased both the frequency and scope of these cleanings in accordance with CDC recommendations to help ensure both our clients and staff are kept safe. Similarly, handwashing hygiene is critically important in a hospital, a step we continue to emphasize to staff and clients. As always, we provide options for hand cleaning for clients and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we support them staying home.
If your pet is sick or scheduled for routine care, we are open and fully operational. We recommend you follow these simple steps:
- After checking in please wait in your car. We will come to your car to notify you when we are ready to see your pet.
- If in the waiting area, maintain distance between you and other clients and pets.
- You may choose to have your pet examined while you wait in your vehicle.
- Limit the number of people who accompany each pet to the hospital.
- Use a hand sanitizer or the client restrooms to wash your hands.
Common Questions: Can dogs or cats get COVID-19?
Based on what we know currently there is limited evidence to support risk of COVID-19 to your pet and no evidence that you are at risk from your pet. What if my pets not feeling well or is showing signs of flu-like illness?
If your pet shows any signs of illness, such as coughing, sneezing or lethargy, call us immediately, and keep them indoors to prevent further spread. Signs of illness in dogs and cats are usually associated with various common viral and bacterial infections (kennel cough, canine flu, etc.) that are neither coronaviruses nor transmissible to people. Should my pet wear a mask?
No. There’s no scientific evidence that face masks protect pets from infectious diseases or air pollutants, and masks have the potential to be unnecessarily scary or uncomfortable for pets. Should I get my pet tested for COVID-19?
At this time, testing pets for COVID-19 virus is unwarranted, as there is currently no indication that apparently healthy and unexposed pets should be tested for the virus. Where can I get more information on COVID-19?
U.S. Centers for Disease Control and Prevention (CDC): About Coronavirus Disease 2019 (COVID-19) World Small Animal Veterinary Association: Coronavirus & Companion Animals Advice World Organization for Animal Health (OIE): Questions and Answers on the 2019 Coronavirus Disease (COVID-19)